Privacy Policy

1. Who we are

This Privacy Policy explains how PartCrest Inc. ("PartCrest", "we", "us" or "our"), an Alberta, Canada company, handles personal information when you use our website, create an account, contact us or place an order.

2. Information we collect

Depending on how you use PartCrest, we may collect:

• Account details such as your name, email address, username and phone number.
• Order information, including products purchased, delivery address and order status.
• Messages and information you provide when contacting customer support.
• Account session and technical information needed to operate and protect the website.
• Payment confirmation and transaction details from the payment provider when you make a purchase.

3. How we use information

We use personal information to:

• Create and manage customer accounts.
• Process orders, arrange delivery and provide order support.
• Respond to questions, returns and other customer requests.
• Operate, maintain and protect our website and services.
• Meet legal, accounting and record-keeping requirements.

4. When information is shared

We may share the information needed to complete the services you request with companies that help us operate PartCrest, such as website hosting, email delivery, payment processing, wholesale suppliers and shipping carriers. For example, a supplier or carrier may need your name, delivery address and order details to ship a product to you.

We may also disclose information where required by law or where reasonably necessary to protect our customers, business or services.

5. Payments and cookies

When you make a purchase, payment details are handled by the payment service provider presented at checkout. PartCrest receives payment status and transaction information needed to manage the order. We do not intend to store full payment card numbers on our own systems.

Our website may use necessary cookies or similar technologies to maintain account sessions, remember essential settings and help protect the service.

6. Retention and security

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, order support and legal or accounting obligations. We use reasonable safeguards designed to protect information, but no online service can guarantee absolute security.

7. Your choices and questions

You can contact us to ask about personal information associated with your account or to request a correction. We may need to verify your identity before responding. Certain information may need to be retained where required by law or for legitimate business records.

8. Changes to this policy

We may update this policy as our services or legal requirements change. The current version and its updated date will be posted on this page.