Terms of Use

1. About these terms

These Terms of Use apply to your access to and use of the PartCrest website and online store. The website is operated by PartCrest Inc. ("PartCrest", "we", "us" or "our"), an Alberta, Canada company. By using the website, you agree to these terms.

2. Accounts

You are responsible for providing accurate account information, keeping your sign-in details confidential and for activity carried out through your account. Please contact us promptly if you believe your account has been accessed without permission.

3. Product information and pricing

We make reasonable efforts to present product titles, descriptions, images, specifications and prices accurately. Product images are illustrative and packaging or product details may vary. Product availability, specifications and prices may change without notice.

If we identify a material listing, pricing or availability error after an order is submitted, we may contact you to confirm the details or cancel the affected order and arrange an appropriate refund.

4. Orders and payment

Submitting an order is a request to purchase the selected products. An order is subject to product availability, payment authorization and confirmation by PartCrest. We may decline or cancel an order where necessary, including where a product is unavailable or a listing contains an error.

Payments are processed through the payment method presented at checkout. You authorize the applicable payment provider to process the payment for your order.

5. Shipping and delivery

Available shipping methods, charges and delivery estimates will be shown during checkout or communicated with your order. Delivery dates are estimates and may be affected by supplier availability, carrier operations, weather or other circumstances outside our control.

6. Returns and order questions

If you need to cancel an order, request a return or report an issue with a product, contact us before sending anything back. We will provide the applicable instructions and confirm the available options for your order. Nothing in these terms limits rights that cannot be excluded under applicable law.

7. Website use

You may use the website only for lawful purposes. You must not interfere with its operation, attempt unauthorized access, introduce malicious code or misuse website content. Website text, design, logos and other materials may not be copied or used commercially without permission, except where permitted by law.

8. Changes and contact

We may update these terms from time to time. The latest version will be posted on this page with its updated date. Continued use of the website after changes take effect means you accept the revised terms.

Questions about these terms can be sent to support@partcrest.ca.